Q.What makes Excelsior Integrated's E-commerce solution unique?
A.Everything is under one roof we will handle your inbound telemarketing, web store site, order entry, warehousing, fulfillment, customer service, reporting, database mining, etc. You gain efficiencies of scale, true cost-effectiveness, no finger pointing and the ability to concentrate on your core business.
Q.Will Excelsior Integrated create our Online Store?
A.We will create your store from scratch, or adapt what you are presently using to the e2e system. Either way, you are assured that your Online Store will have the look and feel of your existing web presence.
Q.Does your system handle all major credit cards?
A.Absolutely. We provide secure transaction processing using Network Solutions SiteSafe™, and calculate handling fees, shipping fees and applicable taxes.
Q.How do we acquire a Merchant Account to process credit cards?
A.What often is a long and difficult process can be easily simplified by our ability to quickly add you on as a sub-account with our card processing vendor.
Q.Where will you store our products?
A.In our secured 60,000 square foot warehouse facility located in Lenox Dale, MA.
Q.How long does it take for you to fulfill online orders?
A.Within 24 hours. All client orders are immediately integrated into our warehousing and fulfillment operation, which means that all orders received before 2 p.m. today will be confirmed, picked, packed and shipped no later than 2 p.m. tomorrow.
Q.Do you send order confirmations to our customers?
A.Yes. Within minutes of order receipt, customers will be emailed your personalized thank you message with their Order ID. An additional shipping confirmation, including appropriate tracking information, will be emailed to your customer when items are shipped.
Q.How does Excelsior Integrated charge for their services?
A.On a cost per order basis, which should be easily covered by the handling fee charged to your customers. We get paid when you get paid.
Q.How and when do we receive our money?
A.Semi-monthly you will receive your revenues, minus fulfillment cost, mailing costs and bank fees. A full reconciliation report will detail these amounts.
Q.How long will it take to implement our E2E-Store?
A.Usually no more than three to four weeks. Fulfillment operations can begin as quickly as you ship your materials to our facilities.
Q.How do we get started?
A.It's simple. Call us at 413-637-0600, Ext. 128, or email sales@excelsiorintegrated.com. We will be happy to provide a realistic assessment of what we can do for you, a sensible implementation schedule and a very attractive cost proposal for your consideration.